FAQ
1. What types of products does Little Looms Kids offer?
Little Looms Kids specializes in children's clothing and accessories. We offer a wide range of stylish and comfortable options for all active and growing kids.
2. What is your return policy?
At Little Looms, we want you to love your purchases. If you're not completely satisfied, we offer a hassle-free return policy. Here are the details:
- Returns Accepted for 14 Days: You have 14 days from the date of delivery to return your item(s) for a refund or exchange.
- Free Return Shipping: We offer free return shipping on all eligible items within the United States. Simply contact our customer service team to initiate your return and receive a prepaid shipping label.
- No Restocking Fee: We won't charge a restocking fee when you return an item. Your refund will be processed for the full amount you paid for the product(s) returned.
- No Returns for Final Sale Items: Please note that final sale items are not eligible for return. We don't offer returns or exchanges on these items because they are offered at significantly discounted prices.
How to Initiate a Return: To initiate a return, simply contact our customer service team within the 14-day return window. We'll guide you through the process and provide you with a prepaid shipping label for your convenience.
Refunds: Once your return is received and inspected, we'll send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
If you have any questions or concerns about our return policy, please don't hesitate to contact our friendly customer service team.
3. What is your shipping policy?
Thank you for shopping with Little Looms! We're committed to providing you with a seamless and enjoyable shopping experience. Here are the details of our shipping policy:
1. Order Processing: Please allow 1-2 business days for order processing. Orders are processed Monday through Friday, excluding holidays.
2. Shipping Methods and Rates: We offer standard shipping for all orders within the United States. Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process.
3. Estimated Delivery Times: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Delivery times vary depending on your location and the shipping method selected. Standard shipping typically arrives within 4-7 business days after shipment.
4. International Shipping: At this time, we only ship within the United States. We do not offer international shipping options.
5. Order Tracking: You can track the status of your order using the tracking information provided in your shipping confirmation email. If you have any questions or concerns about the status of your order, please contact our customer service team for assistance.
6. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us as soon as possible.
7. Shipping Delays: While we strive to deliver your order in a timely manner, please understand that shipping delays may occur that are beyond our control. We are not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances.
If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact our customer service team.